7/5/2023 0 Comments Whatsapp chatbot![]() There are many available options, such as from the moment a lead enters a stage or after some period, a message or email is received from the lead and many more. When the lead card is moved, the team will be immediately informed that a customer is waiting to speak with one of our representatives.Ĭhange lead stage in Kommo’s Chatbot builderĭon’t forget to set when the bot gets activated. Once a potential customer asks to speak to one of our agents, Chatbot will move the lead to the ‘Negotiation’ stage (The pipeline stages are also customizable according to your business processes). The bot is able to automatically move lead cards across stages of the sales pipeline, creating a smooth flow of events as the lead moves to make a purchase of your services or product. Everything will be neatly saved in the lead card.Īdding data in lead card fields with Kommo’s Chatbot builder You can easily grab contact info such as emails, phone numbers, company details or any information important for you in the sales process. The bot doesn’t only communicate with customers, it can also be a great lead management assistant in your CRM by automatically populating lead cards and moving them across stages. We will put a video in the first button, provide event info in the second and let them know one of our colleagues will get in touch with them in the third. Let’s create the first greeting message and make it more fancy by adding buttons which will prompt the bot to send a message depending on the choice.Ĭreating a chatbot with multiple choice buttons I’ll demonstrate how easy it is to add actions in the bot. □ Recommended reading: How to verify a WhatsApp Business account Choose Salesbot, click on ‘+ Create a new bot’ and give him a name. In the Pipeline setup page select the stage where you want to add the bot in. You don’t have to be a graduate at software engineering to create your very own bot companion. No worries, the bot builder is easy and intuitive. You can have multiple bots in different pipeline stages of the sales & marketing process. As Dale Carnegie said: “A person’s name is to that person, the sweetest, most important sound.”Ī Chatbot can be created for free in Kommo. It is a small detail but it makes a big difference. We don’t doubt you’ll always get high marks, but in the case a potential customer leaves a low grade your team will be informed so you can improve the quality of service in the future.Īdd simple code in the message text such as or (Company) and the bot will use the contact name in the lead card to address your customer by their name. Once a conversation finishes, Chatbot will ask the customer to assess the quality of the service they received. Basically, you can create a complete communication flow from the moment a potential customer contacts you, until they buy your product. □Ĭhatbot can also create and send invoices to your customers. The artificial intelligence feature enables the bot to recognize the intention behind customer questions and give the appropriate answer. Send internal messages in the lead cardĪnd as they would say in any good teleshopping channel: ‘ But wait, that’s not all!’ □.Change the lead status or responsible user.Send information and take actions depending on the customer’s message.The bot is able to take actions inside of the Kommo account depending on the answers and choices the customer makes while chatting. Action button (suitable when you provide different options, the course of the conversation will depend on the selected action)Īll of these message types can be combined, giving Chatbot the ability to communicate using different types of media and text. ![]() URL button (clicking on the word or phrase redirects the customer to a different page).The Kommo Chatbot (also known as Salesbot) has features which will automate many aspects of your customer communication. WhatsApp Chatbot conversation in Kommo Kommo WhatsApp Chatbot capabilities ![]() □Īnd the best thing about it, they are free and easy to create. They are able to do hundreds of actions, such as greeting messages, providing and gathering information, CRM actions and even doing invoicing for you. Mistakes happen and leads are lost.Ĭhatbots are an ideal solution which will automate your communication flow and provide your potential clients with a seamless, 5 star customer experience. Messengers such as Facebook Messenger have revolutionized the way businesses communicate with their customers, but chatting manually can often leave customers waiting for an answer. But when it comes down to communication between companies and their potential customers, silence can be deadly for business. ![]()
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